Shipping Policy
CANCELLATION:Please be aware, once an order is placed, we can’t cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!
PRIORITY/INSURED SHIPPING: If you’ve selected Priority + Insured shipping, you will be given the option to have your order reshipped, or refunded if the order is lost in transit. If you ordered using “Free Shipping” or “Priority Processing” we will reship your package if it is lost during transit.
LOST/MISSING PACKAGES GlowAndComfort.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME Shipping time varies by location. These are our estimates:
United States: 7-15 Business days
Canada, Europe: 7-15 Business days
Australia, New Zealand: 7-15 Business days
Central & South America: 15-25 Business days
TRACKING INFORMATION You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Returns Policy
Our Simple & Clear Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@glowandcomfort.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@glowandcomfort.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@glowandcomfort.com
Help
- Were here for you 24/7. Please contact us if you have any questions and/or concerns.
- Email: support@glowandcomfort.com